FAQ's

What are your items made of?

Our 3D printed items are made from PLA which is a non-toxic material. This material is made from cornstarch making this environmentally friendly and recyclable 

 

How long will it take for this item to arrive? 

All of the items we print here are printed to order, This does mean that there is normally a few days wait before the item is shipped. However in most cases this only takes upto 3 working days. If the item is a larger item or we are experiencing a large number of orders this can of course increase slightly. We will endevor to keep you updated on the progress of your order and advise of any delays that may occur. once the item is printed this will then be shipped out with the courier service you have provided. 

 

Where is my item ? 

If you have selected tracked as a delivery option on your purchase and when the item is shipped a reference number will be provided containing your items unique tracking number which can be checked on the couriers website for tracking updates. 

Unfortunatly items can in very rare occasions become lost in transist or exeperience slight delays due to weather or delays in customs for our international customers. this can in turn affect the shipping lead time. However if your items is outside the original providied lead time and you have not yet recieved this please reach out to us and we will be happy to investigate this further for you  

 

Can I return an unwanted item?

Yes we do accept returns on all items providing that the item has remained undamaged. More details on this can be found on our refund policy page 

 

My item arrived damaged or incorrect, what should I do?

Please reach out to us as soon as possible with photos of the damage and the box the item came in and we will endevor to put this right for you